Last updated: August 25, 2026

This policy explains how cancellations and refunds are handled for Fixee bookings.

Before cancelling

Review the cancellation terms, any cancellation charge, and the booking status shown in the app. The amount displayed during booking confirmation and the applicable service configuration govern that booking.

Eligible refunds

Where a cancellation is eligible for a refund, Fixee will process the approved amount to the original payment method where possible. The final credited amount can be reduced by any applicable cancellation charge disclosed for the booking.

Processing time

After a refund is approved, the payment provider and card issuer may require additional time to show it on your account. Fixee cannot control the issuer's processing time.

How to get help

Use the booking details in the app for the latest status. For a refund question, contact hello@fixeeservices.com and include the booking ID.